Shipping to certain countries impossible right now
Currently I can’t ship packages to Ukraine and Russia. Because they won’t get delivered. Shipping to Japan is now delayed by aprox 10 days (because of changed flight routes).
Do you ship worldwide?
Yes!
But keep in mind that right now I can’t ship to Russia and Ukraine.
I’m personally located in the Netherlands, but I love it when people all over the world can enjoy my handmade goods!
What does shipping cost?
The cost of shipping is based on several things; your shipping adress and wether it is shipped with or without tracking. If you buy digital products, of course, you pay no shipping costs because you can immediatly download the files to your computer after you purchased them. So shipping costs are only for physical products.
Most products will be shipped with tracking. Think about hooded dresses, hoodies, spirithoods, calendars, books, onesies etc.
Small and lightweight products like the art stickers will be shipped in an enveloppe without tracking. If you order one of the bigger items together with stickers, then I will combine the shipping and put the stickers in the same (tracked!) box as the other items.
Because of the pandemic, the postal service added extra fees to packages that are shipping outside Europe. This is completely out of my control.
Here you can see what shipping will cost for the different product types for your country:
Please keep in mind that the shipping prices shown here are WITHOUT possible VAT. If you fill in your adress on the checkout page, the final shipping costs will be shown. The % that is added to the shipping costs depends on your country. Due to TAX rules I am obligated to pay VAT on top of shipping.
Within Netherlands
- Stickers (without tracking) – €1
- Calendars – €4,50
- Dicebags, beanie hats and cat puzzles – €4,50
- Shrugs, hoodies, dresses and onesies – €7,50
Europe zone 1 and 2
- Stickers (without tracking) – €1,75
- Calendars and books – €7,50
- Dicebags, beanie hats and cat puzzles – €7,50
- Shrugs, hoodies and dresses – €9
- Onesies – €10
Rest of the world (Like USA, Canada, Australia etc.)
- Stickers (without tracking) – €1,75
- Calendars and books – €17,50
- Dicebags, beanie hats and cat puzzles – €16
- Shrugs, hoodies and dresses – €19
- Onesies – €20
Europe zone 1 contains: Belgium, Denmark, Germany, France, Italy, Luxembourg, Austria, Spain and Sweden.
Europe zone 2 contains: All other countries in Europe (except Russia)
How fast do you ship?
All items are custom made for every customer after they get purchased. I will make the products in the desired size, colour and style. Of course handwork takes time and I don’t want to rush the projects. I want your items to be perfectly made for you! So please allow one to two weeks for me to complete your items before I can start packing them for shipping.
How long does it usually take before I receive my items?
After you purchased one or more items from my shop, I will make them for you. That takes aprox one to two weeks. Then I will be packing and shipping it. Depending on your shipping adress it can take longer or shorter before the package arrives.
Within the Netherlands, packages mostly take 1 or 2 days to arrive after they are shipped.
Within Europe, packages mostly travel about a week.
Outside Europe, shipping can take longer. Mostly it takes between one and two weeks, but I have seen packages take 4 or even 5 weeks to travel. Mostly this is due to customs at the border or sometimes also because a customer forgot to pick up the package at a post office, or something else happened.
Please note that once a package leaves my house, I can’t control what happens to it.
How are items packed and shipped?
I take great care in packing my handmade goods. I want them to stay safe during travel and I also want you to have a really nice ‘unboxing experience’! The bigger items like hoodies and hooded dresses will be shipped in a cardboard box, but smaller items will be shipped in envelopes.
Do I get a tracking number?
If your package ships with tracking, then yes! After the package has been brought to the post office, you will get an email with the tracking information. Please be sure to fill in the correct email adres that you want to receive the tracking info when you check out, because that is the one I will use to send the tracking information.
If your package ships without tracking, then no, you won’t get a tracking number for untracked items. If you want to order small items (like stickers) but you want me to ship them tracked, then please send me a message at info@pretzl.nl and ask me! I can then help you with it.
Can I return the items?
Since all items are custom and handmade after each purchase, I can’t accept returns.
If it would happen that the item arrives defect and it is clearly something that I did wrong, then please send me a message at info@pretzl.nl so we can work it out! I do my utter best to avoid mistakes, but of course I am a human too.
Every case will be decided upon individually. If a return or exchange would happen, the costs for sending the item back to me, and for sending a new or different item back to you, will be paid by the customer.
